Refund Policy

1. Overview

This Refund Policy explains how refund requests and subscription cancellations are handled for purchases related to Nutree.

Payments and subscriptions purchased through the Apple App Store or Google Play are processed by the respective platform. Nutree does not directly process or control these payments.

2. Apple App Store Purchases

Purchases made through the Apple App Store are processed and managed by Apple.

Nutree cannot directly approve, reject, or issue refunds for App Store purchases. All refund requests are reviewed by Apple according to Apple's refund policies and applicable consumer laws.

To request a refund from Apple, visit:

https://reportaproblem.apple.com/

You may also manage or cancel your subscription through your Apple ID subscription settings.

Cancelling a subscription prevents future renewal charges but does not automatically refund a payment that has already been processed.

3. Google Play Purchases

Purchases made through Google Play are processed and managed by Google.

Nutree cannot directly approve, reject, or issue refunds for Google Play purchases. Refund eligibility is determined by Google according to Google Play policies and applicable consumer laws.

You can request a refund or manage your subscription through your Google Play purchase history or Google Play subscription settings.

Cancelling a subscription prevents future renewal charges but does not automatically refund a payment that has already been processed.

4. Free Trials

If your Nutree subscription includes a free trial, you must cancel the subscription through the same platform used to start the trial before the trial period ends to avoid being charged.

Deleting the Nutree app or deleting your Nutree account does not automatically cancel an active App Store or Google Play subscription.

5. Technical Issues

If you experience a technical issue with Nutree, please contact us before requesting a refund so we can investigate and attempt to resolve the issue.

When contacting support, provide:

• The email address associated with your Nutree account.
• Your device type.
• A clear description of the issue.
• Any relevant screenshots or error messages.
• Your purchase date, if applicable.

Nutree support cannot guarantee or directly issue refunds for payments processed by Apple or Google.

6. Duplicate or Unauthorized Charges

If you notice a duplicate or unauthorized charge, contact the payment platform where the purchase was completed.

For Apple purchases, contact Apple Support.

For Google Play purchases, contact Google Play Support.

You should also secure your Apple ID or Google account if you believe someone made a purchase without your permission.

7. Consumer Rights

Nothing in this Refund Policy limits any mandatory rights available to you under applicable consumer-protection laws.

Where platform policies conflict with mandatory consumer rights, the applicable consumer law will take precedence.

8. Changes to This Policy

Nutree may update this Refund Policy from time to time to reflect changes to the app, payment platforms, or applicable legal requirements.

The latest version will always be available on this page, along with the date it was last updated.

9. Contact Us

For technical support or questions about this policy, contact:

Email: Nutree.app@outlook.com

App Developer: Nutree Health

Refund decisions for App Store and Google Play purchases remain subject to the policies of the relevant payment platform.