How can we help you?
Answers to common questions about tracking your meals, calories, and progress with Nutree.
AI Food Recognition & Photo Logging
How does Nutree recognize food from a photo?
Nutree uses an AI image-recognition model to identify the food in your photo and estimate its calories and macros. For the best results, take a clear, well-lit photo with the food fully visible.
What if Nutree gets my meal wrong?
You can always tap the detected meal to edit the food, portion size, or nutrition values before saving it to your log.
Can I log a meal without taking a photo?
Yes — you can describe your meal with text or voice, or search for it and add it manually from the log screen.
Calories & Macro Tracking
How are my daily calorie and macro goals calculated?
Nutree estimates your goals from the age, height, weight, sex, and activity level you provide during setup, using standard metabolic formulas. You can adjust any target manually in Settings.
Why did my goals change?
Goals update automatically when you log a new weight, update your activity level, or change a target in Settings.
Can I switch between metric and imperial units?
Yes, you can switch between kg/cm and lb/ft-in at any time from Settings.
Barcode Scanning
How do I scan a barcode?
Tap the + button on the Home screen, choose Scan Barcode, and point your camera at the product's barcode.
What if a product isn't found?
You can add the item manually with its nutrition label information, and it will be saved for faster logging next time.
Subscription & Billing
What does Nutree Pro include?
Pro unlocks AI food photo analysis, voice and manual logging, full progress and macro tracking, saved meals, and smart insights.
How do I cancel my subscription?
Subscriptions are managed through your App Store or Google Play account settings, where you can cancel or change your plan at any time.
Can I get a refund?
Refunds are handled by the App Store or Google Play according to their respective policies, since all payments are processed through those platforms.
Tips for the best results
Natural light and a clear angle help our AI recognize your meal correctly.
Logging right after eating keeps your daily totals accurate and easy to remember.
Try weighing yourself around the same time each day for the most consistent trend.
Get in Touch
Questions, feedback, or need a hand with something in Nutree? We'd love to hear from you.
Nutree Health